Shipping & Returns
At Top End Organics, we understand that getting your orders delivered to you in a timely and cost-effective manner is important. We also understand that sometimes, you may need to return or exchange a product. That's why we have created our shipping and returns policy with your convenience in mind. Please take a few moments to review our policy so you can be aware of the process for delivery, returns, and exchanges. If you have any questions, our friendly customer service team is always here to help.
We take pride in getting your order to you as quickly and efficiently as possible. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.
Domestic Postage Rates and Estimates
For domestic orders up to 5kg, postage fees are up to $15. Orders weighing between 6 to 20kg can incur postage fees of up to $25. We also offer free postage for all orders over $150.
Local Delivery
If you live in the Darwin or Palmerston suburbs, we offer free local delivery for orders over $75. If your order is under $75, there will be a $20 charge for local delivery. We will contact you via text message with the phone number provided at checkout to notify you on the day of our arrival.
In-Store Pickup
For those who prefer to pick up their order, we offer free local pickup from our store at 1/4 Damaso Place, Woolner. Your order will be ready for pickup within 1 to 3 business days, and we will notify you via email when it's ready. Please bring your order confirmation email with you when you come to pick up your order.
How Do I Check the Status of my Order?
If you have any questions about the status of your order, we are always here to help. Once your order has been posted, you will receive an email with a tracking number so you can easily check its status. Please allow up to 48 hours for the tracking information to become available.
In the unlikely event that you haven't received your order within 7 days of receiving your confirmation email, please don't hesitate to contact us at comtact@topendorganics.com with your name and order number. We will do everything we can to ensure your order is delivered to you as soon as possible.